DELIVERY

Orders are processed and delivered on working days only (Monday through Friday, excluding public holidays). Orders placed on Saturday and Sunday will be processed on the following working day. We are unable to process orders to a P.O Box address.

Shipping charges shall be borne by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount we may display on the Site.

In accordance with the requirements of the ECT Act and the CPA, the products shall be delivered within 30 (thirty) days from the day following that of the order placement by the customer, unless we notify the customer, including by email, within the same term, of the ordered products being unavailable, including temporarily unavailable.

TRACKING
The customer will receive a tracking number via the provided e-mail address once his/her order has been shipped. Once the customer has received the tracking number it is the customer’s responsibility to follow up on the delivery process. It is the customer’s responsibility to ensure that there is someone available to receive his/her order at the nominated address between Monday to Friday, 9:00am-5:00pm. Should the above not be possible it is the customer’s responsibility to make further arrangements with the courier company.

ORDER INQUIRIES
Orders are shipped within 5 to 7 working days (Monday through Friday, excluding public holidays). For any shipping queries please contact us via email at support@yohnatural.co.za. Customers can check the status of their most recent orders by visiting the courier site and using the provided tracking number.